Frequently asked questions

What is Push Cash?

Why should I choose Push Cash?

What type of merchants and platforms can use Push Cash?

How can I integrate Push Cash?

Using Push Cash

How do my consumers use Push Cash?

What happens if the user's bank declines a card transaction?

Do consumers have to use ACH Save if their card is declined?

Do consumers need to authenticate with Push on every transaction?

Can consumers use Push Cash with international debit cards?

Does Push Cash support all U.S. Financial Institutions?

Do you support Apple Pay processing?

Do you support credit card processing?

Security and Privacy

How do you protect sensitive data?

What should I do if I suspect unauthorized activity?

What is your data retention policy?

What measures are in place to protect my financial information?

Payments and Transactions

Will I be charged any fees to use Push Cash?

How long does it take for a payment to process?

How long does an ACH Save transaction take to complete?

In the case of account funding, are there limits on how much money I can send or receive?

Can I cancel or refund a transaction?

Dispute Resolution

What happens if there's an issue with a payment?

How do I file a dispute?

What is the process for resolving disputes?

How long does it take to resolve a dispute?

Usability and Accessibility

What languages is the service available in?

Can I use the service without a smartphone?

Regulatory and Compliance

Are you regulated by financial authorities?

How do you comply with local and international laws?

What are your anti-money laundering policies?

How do you ensure compliance with U.S. privacy laws?

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